Using software testing to improve quality of banking applications has become an emerging trend. This is because the financial systems have evolved in scale, scope and complexity. To cope with this competition, service organizations are looking for solutions to increase productivity and reduce costs.
The quality assurance process in the banking sector is essential to ensure that the customers experience is excellent. It can also help banking corporations to deal with changing scenarios. Whether it is a product or a service, standard operating procedures should be in line with globally recognized best practices.
QA tests can be used to improve the performance of banking applications and reduce the risks associated with business processes. The process includes a wide range of activities including software quality assurance, test management, technical leads, and project management. Moreover, software testing companies can provide business analysts and quality assurance testers.
The most important factors that contribute to the customer's perception of the quality of an E-Banking service are reliability, efficiency, ease, safety and privacy. To examine the relationship between the quality of E-Banking services and customer satisfaction in the Lebanese banking sector, a survey instrument was distributed to bank clients. The data was analyzed with structural equation modeling and AMOS.
The study found a positive relationship between service quality and customer satisfaction. The main hypothesis was that reliability of E-Banking services is a significant contributor to customer satisfaction. It was also found that the four items with high reliability were the most significant predictors of customer satisfaction.
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